Dec

8

Call Handler – Repairs

December 8, 2023 | Comments Off on Call Handler – Repairs

Call Handler/Call Centre - Repairs

Brentwood, Essex

£24,000 per annum

The role is working with a Large Electrical & Roofing Contractor that serve Housing associations, Councils, and private residents throughout the UK.

Experience needed!

They are looking for dedicated and compassionate Call Centre Operator to join their team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Responsibility of the role:

  • Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
  • Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
  • Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
  • Verify client eligibility for social housing services based on established criteria and guidelines.
  • Assess client needs and determine the appropriate appointment type and availability.
  • Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
  • Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
  • Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
  • Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
  • Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
  • Adhere to confidentiality and data protection policies to safeguard client information.
  • Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.

Please apply directly if you are interested in this role.

LON123

«
»