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Helpdesk Administrator

December 12, 2023 | Comments Off on Helpdesk Administrator

Helpdesk Administrator Required

Job Type: Permanent

Start date: Immediate or notice period

Industry: Facilities Management

Location: Manchester City Centre - Easily accessible by Public Transport

Salary: £26,000 per annum

Work Environment: Working in well serviced offices.

JOB DESCRIPTION:

Helpdesk Administrator required for a Facilities Management company based in Manchester City Centre. Our client is looking for an experienced Helpdesk Administrator to join their growing team.

This role is a permanent role working 8am - 5pm Monday - Friday with flexible working hours available.

Daily responsibilities will include:

  • Answering of help desk phones and e-mails and actioning accordingly
  • Following up with customers to ensure full resolution of issues
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices

Education, Qualifications and Experience:

  • Previous experience working on a Facilities Services Help Desk
  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Familiar with reactive and planned maintenance contracts and frameworks
  • Oral and written communication skills
  • Customer service orientation
  • Problem solving
  • Team interaction
  • Attention to detail
  • Ability to work under pressure
  • A good understanding of KPIs
  • Ability to think fast

This is a permanent role paying £26,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Remi on 07594 519040

Key terms: Helpdesk, Admin, Manchester City Centre, North West, Facilities Management

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