Jan
16
Customer Service Coordinator
January 16, 2024 | Comments Off on Customer Service Coordinator
Job Title: Customer Service Coordinator
Start date: ASAP
Industry: Building and Construction
Location: Tiverton
Salary: £27k-£28k
Customer Service Coordinator required to join our clients Customer Service teams based in Tiverton. You will be the first point of contact for all enquiries relating to occupied homes, obtaining quotes from customer service technicians and assessing validity of warranty claims. You will also be required to order materials and collating with property information packs for Housing Association homes prior to occupation.
After successful probation (3 months), we offer 2 x work from home days a week at our discretion
Roles & Responsibilities
- Provide excellent customer service at all times
- Assess validity of warranty claims, declining action where necessary
- Liaise with all relevant parties to resolve warranty defects within published timescales
- Maintain accurate records
- Schedule appointments for Customer Service Technicians
- Order materials as required
- Obtain quotations for chargeable work as required
- Work on own initiative as well as part of a team
- Collate property information packs for Housing Association homes prior to occupation
Key skills
- Excellent communicator, both in writing and verbally
- Calm and professional manner
- Strong attention to detail
- Proficient in Microsoft Outlook. Experience in Microsoft Access desirable
- Experience in new build housing desirable
- Able to think independently and react quickly to changing situations
- Ability to work with the Customer Service Manager to identify recurring issues so that these can be prevented in the future
Please apply below or call Elle Webber at Daniel Owen Ltd (Taunton)
360 Excavator Operator, Building and Construction, Building and Construction