Apr

23

Helpdesk Coordinator

April 23, 2024 | Comments Off on Helpdesk Coordinator

Helpdesk Coordinator Required

Job Type: Permanent (£23,000 - £25,000)

Start date: Immediate or notice period

Location: Stockport (5 minutes from Bus and Train station or free parking outside office)

JOB DESCRIPTION:

Helpdesk Coordinator required for a Facilities Management company based in Stockport. Our client is looking for an experienced Helpdesk Coordinator to join their small but growing team in Stockport. This is a permanent role.

The working hours for this role are 8am - 4.30pm or 9am - 5.30pm Monday - Friday (37.5 hours per week)

Daily responsibilities will include:

  • To provide support on the reactive maintenance help desk for clients/contractors.
  • To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.
  • To respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period.
  • Chasing contractors for updates and completion on all works carried out.
  • To arrange for quotations on any costed works ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation.
  • To operate within a team and promote amicable working relationships.
  • To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
  • To carry out any other duties as reasonably required from time to time by the Head of Department.
  • Processing contractor invoices.
  • To carry out other duties for the company as reasonably required from time to time.
  • Preparing reports for key clients.
  • Maintain excellent working relationships with other colleagues, clients, and contractors.

Education, Qualifications and Experience:

  • Previous experience working on a Facilities Services Help Desk
  • Previous experience working on Facilities Management Platforms / Portals (Not Essential)
  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Familiar with maintenance
  • Oral and written communication skills
  • Customer service orientation
  • Problem solving
  • Team interaction
  • Attention to detail

The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Tom on 07594 519032

Key terms: Helpdesk, Admin, Stockport, North West, Facilities Management

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