May
30
Planner/Scheduler
May 30, 2024 | Comments Off on Planner/Scheduler
Monday - Friday
8am - 5pm
Permanent position
£25-26,000 per annum
Office based
Must have previous scheduling experience
The post holder will assume responsibility for completing all jobs assigned to them by the company. Work tasks can include but are not limited to, scheduling electrical testing appointments with residents and property managers, queuing and distribution of letters and updating company workflow system and client portals.
Duties & Responsibilities:
- Prepare and send approved communication to residents informing them of our visit.
- Arranging/scheduling electrical testing appointments for electrical engineers with residents and property managers.
- Updating company job management system.
- Uploading asbestos reports to job management system from client portals.
- Queuing and distribution of appointment confirmation letters and SMS.
- Handle cancellations and reschedule appointments to ensure electrical engineers are working.
- Prepare No Access evidence packs.
- Making and receiving calls.
- Arranging parking for electricians where necessary
- Liaising with client regarding wrong contact details for residents and 'no access' residents
- Dealing with complaints
- Any ad-hoc duties as reasonably instructed by your line manager or company directors.
Required Skills
- IT skills
- Previous scheduling experience.
- Be able to work within a team.
- Good telephone manner
- Administrative skills
- Positive attitude and time keeping
Key Performance Indicators
- Programmed vs Actual
- Attendance/Sickness Record
- No Access Rate
- Asbestos Report Uploading
Benefits
- Bonus Scheme
- Level of Health Care