Jun
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Resident Service Assistant
June 13, 2024 | Comments Off on Resident Service Assistant
Resident Service Assistant - Ilford - £30,000 to £32,500 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting new-build residential regeneration scheme comprising of 345 across 4 building based in Ilford.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Making sure all the health and safety compliance are up to date
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: 8am to 8pm- 4 days on/4 days off (weekends/bank holidays included). Shifts may vary slightly as per business needs
Salary: £30,000 - £32,500 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472
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