Tenancy Specialist

Investigating Reports of Antisocial Behaviour:

• Conduct thorough investigations into reports of antisocial behaviour, ensuring adherence to established policies and procedures.
• Ensure compliance with service level agreements (SLAs) for response times and follow-up actions.

Managing Fraud Cases:

• Oversee fraud cases, although infrequent, ensuring they are handled with due diligence and in accordance with legal and organisational guidelines.

Legal and Court-Related Duties:

• Attend court sessions as required.
• Issue warning notices and draft legal paperwork, including warnings and other necessary documents.
• Attend evictions and liaise with law enforcement as needed.

Collaboration and Multi-Agency Work:

• Work closely with various teams, including the police, local authorities, and support groups such as domestic violence support services.
• Participate in professional meetings, including child protection meetings and Multi-Agency Risk Assessment Conferences (MARACs).

Safeguarding:

• Ensure safeguarding measures are in place and adhered to, providing a safe environment for all stakeholders.

Work Environment:

• Split work between two days in the office and the remainder working from home.
• Participate in monthly team days and other occasional in-office requirements.