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Customer Service Advisor
December 5, 2024 | Comments Off on Customer Service Advisor
Role: Customer Service Advisor
Rate: £12.48ph (PAYE) £16.14ph (umbrella)
Duration: 3 months Temp to Perm
Location: Chatham, Kent
Primary point of contact for customers - A successful candidate will play a pivotal role in delivering exceptional services.
Managing a high volume of calls and ensuring service standards for contact through different channels are delivered
This role is responsible for providing assistance and solutions for customer queries at first point of contact - Examples include repairs, payment requests, simple tenancy queries and information about moving home.
Supporting a positive complaints culture, listening to customer feedback, passing ideas for improvement on to colleagues and managers.
Providing an accurate and concise recording of all customer contact using appropriate language that demonstrates empathy and respect.