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Admin – Facilities Helpdesk
September 7, 2021 | Comments Off on Admin – Facilities Helpdesk
Admin - Facilities Helpdesk
Location: Radclyffe School, Oldham
Business Area: Facilities Management - Oldham Schools
Contract: Permanent, full time
Facilities Management, where people come first.
Welcome to Kier Facilities Management - the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.
Kier Places are recruiting now for a Facilities Helpdesk Admin to join our team at Radclyffe School, where the main purpose of the role is to provide operational administration support to the contract to enable the operational managers and helpdesk team members to deliver all operational requirements on the Oldham School FM contract.
Key Responsibilities
As a Facilities Helpdesk Admin you will be responsible for logging & jeopardy managing tasks and events using the Kier CAFM system, checking that the correct category & KPI's are assigned to every event raised, and update & close tasks and events according to SLA's to avoid financial penalties.
This includes liaising with the client, helpdesk, sub-contractors and operational staff to ensure that reactive and planned maintenance activities are delivered; review maintenance task progress in both client and Kier helpdesks; and assist with financial systems and information, including Excel spreadsheets, raising Purchase Orders and Invoices.
We will also look to you to prepare the PPM (Planned Preventative Maintenance) job sheets & arrange delivery to the sites; communicate with the site team for status updates; and provide admin support including reports and finance, to ensure contractual obligations are met.
What do we need from you?
To be a Facilities Helpdesk Admin with Kier, we are looking for those who have had experience within a helpdesk, coordinating or planning type role. To get the most out of this role, you should have strong stakeholder/customer service skills, problem-solving skills, attention to detail, and confident using Excel & collating data.
Whilst previous Helpdesk or FM experience is not required, it would be a bonus, as well as if you hold some knowledge of Concept Evo or similar CAFM system.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.
Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy. Join us today as a Facilities Helpdesk Admin.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk.
If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.
Closing Date: 2nd October 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page.