Feb

27

Administration Team Manager

February 27, 2019 | Comments Off on Administration Team Manager

Title: Administration Team Manager

Salary and benefits: Competitive Salary, 26 days Annual Leave, matched pension, x 2 share schemes, over 800 retail benefits

Location: Southampton

Business area: Virgin Media Business and Civil Frameworks

Introduction: The Southampton office is an extremely busy and exciting office, it is the main point of contact for the teams across the country out on site delivering schemes of work digging holes and laying new Virgin media cable. We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.

Key Accountabilities:
  • Deliver performance to set client KPIs/SLAs
  • Develop the team through SMART objectives and goals
  • Mentor and coach team using gap analysis to identify training needs
  • Be responsible for ensuring the team's work is completed to acceptable standards and in a timely manner
  • Communication - Hold regular monthly team meetings and daily 'huddles' to ensure the team are aware of their performance, communication of Kier company updates and to gain feedback and drive best practice
  • Manage the induction, training and development of new team members
  • Build and maintain relationships with clients and internal customers
  • Monitor accuracy and compliance of information provided to clients, 3rd parties and internal customers
  • Ensure compliance with all Kier policies
  • Manage any performance issues using the company disciplinary process
  • Ensure timely production of all reports required by the client or senior management
  • Provide management support and cover to other teams within the back office

Skills and experience required:
  • First line management
  • Performance driven
  • Self-motivated
  • Takes ownership
  • Works well under pressure
  • Team player with a 'can do' attitude
  • Good communicator
  • Ability to deal with conflict
  • Uses own initiative to proactively resolve issues
  • Mentoring and coaching
  • Client and internal customer focused
  • Excellent administrative skills and computer literate
  • Analytical skill

    • Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer.

    Let's shape your world together.
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