Apr
30
April 30, 2019 | Comments Off on Administrator
Title: Administration Fixed Term Contract Salary and benefits: Competitive Salary, 26 days Annual Leave, matched pension, x 2 share schemes, over 800 retail benefits
Location: Southampton
Closing Date for Applications 14/05/18
Business area: Virgin Media Business and Civil Frameworks
Introduction: The Southampton office is an extremely busy and exciting office, it is the main point of contact for the teams across the country out on site delivering schemes of work digging holes and laying new Virgin media cable. We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.
Key Accountabilities:
To undertake training for own development
Manage personal and group emails
Validate, import and issue job pack received from our client
Generate reports on a daily basis on existing works and manage with the field teams
Provide excellent customer service to internal and external customers both verbally and in writing
Prioritise work and feed back to line manager as necessary
Problem solving and liaising with relevant parties as required
Handle inbound and outbound phone calls
Effectively meet strict operational deadlines and report to line manager any potential failures
Attend conference calls as required, presenting any collated information to the client taking away any actions
Update various systems accurately with validated information
Communicate effectively with team members and line manager
General office duties as required
Chase Direct Labour and Sub Contractors for up to date information to update client systems, escalating within the process where necessary
Raise referrals using client systems to highlight issues with job packs
Build relationships with internal and external parties
Administration of works from receipt through to completion liaising with field teams and our client.
Skills and experience required:
Self-motivated and takes pride in their work
Exact and has an eye for detail
Team player and communicates well
Good organisational skills
Ability to self-manage personal workload
Good computer skills including a good knowledge of Microsoft office programmes.
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