Oct
9
Application Officer – Technical Support Officer (Housing)
October 9, 2025 | Comments Off on Application Officer – Technical Support Officer (Housing)
Application Officer - Technical Support Officer
Housing Experience Required
Long term contract
£19an hour (PAYE) Hybrid working 2 days in the office a week
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floor walking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Total mobile knowledge or experience is highly desirable.
Strong analytically and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.