Mar
22
Apprenticeship Support Officer
March 22, 2021 | Comments Off on Apprenticeship Support Officer
Key Responsibilities and Accountabilities of the role:
* To be responsible for the day to day monitoring of allocated learner caseload, supporting achievement of the National Business Plan.
* To confidently work in a remote call centre environment, being disciplined to set own daily tasks and activities for the day, effectively managing a large caseload.
* To promote JTL's commitment to safeguarding and the health, safety and welfare of apprentices and ensure on-going pastoral responsibilities, dealing with any issues in accordance with JTL procedures.
* To ensure timely escalation of any learner issues identified including Health and Safety, ALS and Safeguarding, following relevant procedures in doing so.
* To have an awareness of compliance in regard to engagement, assessment and quality.
* To gather evidence of satisfaction levels of candidates through questionnaires and learner forums.
* To complete learner reviews, including, 6-8 Week Engagement Reviews, OTJ Progress Reviews, Skill Gap Analysis Progress Reviews, and Gateway / Exit Progress Reviews.
* To manage all Learner and Employer Enquiries in an efficient, effective and timely manner.
* To record relevant information accurately, timely and using designated data portals as instructed.
* To be able to support learners in completion of 20% off the job and Prevent training.
* To provide and facilitate accurate data to inform corporate management information.
* To have an understanding of college timetabling, placements, and streaming.
* To monitor responses from Apprentice questionnaires and collate feedback/highlight issues.
* To manage all Assessor and regional enquiries in a timely and efficient manner offering support and guidance where needed.
* To offer additional professional guidance and advice; for School Support / Careers Fairs etc.
* To attend regular virtual and face to face meetings as and when required.
* To maintain an awareness of developments in JTL's products and services ensuring personal and professional knowledge is up to date.