Oct
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October 15, 2025 | Comments Off on B2C Collections Specialist | 45K-52K + up to 20K Incentives
Restoring Balance and Building Trust in the Digital Lending World Revolutionizing how people access financial freedom, our client stands as a fintech success story built on trust, transparency, and technology. As
Canada's leading online lender, they've processed millions of instant loans and earned thousands of glowing reviews for their fair and responsible practices. Their fast, secure, and human-centered approach to digital lending empowers individuals while redefining what ethical finance looks like. Joining their team means shaping smarter, faster, and more compassionate financial solutions worldwide.
Job Description Be part of our client's team as a
B2C Collections Specialist, connecting with customers to resolve past-due accounts and negotiate repayment plans. You'll maintain accurate records, ensure compliance with policies, and deliver exceptional service-achieving performance goals while promoting fairness, professionalism, and positive financial outcomes in every customer interaction.
Job Overview Employment type: Full-time
Shift: Night Shift, Consecutive Off
Salary: PHP 45,000.00 to PHP 52,000.00 + PHP20,000 incentives
Work setup: Permanent Work From Home
Exciting Perks Await!
Competitive Salary Package with performance based incentives
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Fully customized Emapta laptop with peripherals
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
Minimum of 3-5 years of Business to Consumer (B2C) collections experience, with no more than a 3-month gap in recent employment
At least 1 year of remote work experience in previous employment
Experience managing 90+ days delinquent accounts in a BPO environment
Strong negotiation, communication, and problem-solving skills
Excellent proficiency in English, both verbal and written
Professional etiquette in phone, chat, email, and interpersonal communication
Background in debt loan collection, consumer lending, or personal finance
Familiarity with underwriting loans, financial statements, or payroll processes (an advantage)
Proficiency in CRM and call center systems with keen attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Sound judgment and a customer-focused approach
Reliable internet connection and laptop required for the interview; attendance must be confirmed in advance to avoid disqualification
Your Daily Tasks
Contact customers via phone or email to resolve past-due accounts and secure payments
Determine reasons for delinquency and negotiate payment plans or full settlements
Update customer accounts accurately using CRM tools
Follow established guidelines to recommend appropriate collection remedies
Explain delinquency consequences and develop repayment schedules
Handle customer payment inquiries and resolve issues independently
Organize workflow and schedule follow-ups effectively
Maintain accurate account records for resolution tracking
Achieve key performance metrics while complying with policies
Perform customer service tasks when assigned by the manager
Welcome to Emapta Philippines! Join a team that values camaraderie, excellence, and growth. Recognized as one of the
Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!