Jun
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Back Office Administrator
June 20, 2022 | Comments Off on Back Office Administrator
Location: Basingstoke
Business Area: Telecoms
Contract: Permanent - Full Time / Part Time
Salary: Up to £21000
Join Kier, connect to your future.
We are Kier, one of the UK's leading construction and infrastructure services, working on projects such as BT Openreach. As an administrator your skills and expertise will be utilised to positively impact people, communities, and the environment for generations.????
Kier Utilities keep our telecoms clients' customers connected to superfast broadband, digital TV and the latest full-fibre gigabit internet services through the design and construction of new fibre networks as well as the maintenance of existing HFC networks.
Your role as an Administrator
This is a permanent position supporting the Operations team. You will be responsible for ensuring that all escalations raised by BT Openreach are responded to in the required timescales with high quality and accurate information. You will also validate jobs received by BT Openreach to identify any mistakes before it reaches the operations team and carry out other reasonable request as determined by management.
Key Responsibilities of an Administrator
- Running jeopardy management reports to ensure that all KPI's/SLAs are met
- Contact relevant stakeholders for updates and escalate when necessary
- Assisting operatives with issues regarding tablets and passwords
- Managing the team mailbox, responding to various internal / external stakeholders within SLAs
- Strong administration skills
- Confident with process driven office environments
- Experience dealing with stakeholders building relationships
- Previous experience in the utilities industry would be advantageous
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier,
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .
Closing Date 20th July 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our .
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