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Business Administrator / Travel Coordinator
May 10, 2022 | Comments Off on Business Administrator / Travel Coordinator
Our client is a very well-established, successful English language organisation located in Bristol city centre. With a reputation for high quality courses and customer service, the client manages a large team of teachers across the UK from its headquarters delivering home tuition Business English courses to senior executives, General and Academic English courses to adults and young learners. In addition, they have a reputable and accredited Educational Guardianship service for international students studying at boarding schools in the UK. The Guardianship service complements our English language homestay course provision and the company employs 8 staff in total at the Head Office in Bristol.
Working as a part of a team the Business Administrator will co-ordinate student travel arrangements and provide administrative support to the Guardianship, Course Booking and Finance teams providing a best-in-class student experience through excellence in customer service combined with efficient and effective administration.
This role is hybrid, so some working from home and 2/3 days working in the office after training is completed.
Person Specification
* Experience of a high volume of administration and good organisational skills, attention to detail critical
* Good working knowledge of MS Office (word, excel, outlook), the Internet and working with databases
* Excellent understanding of the UK school sector
* Confident communicator with a professional telephone manner to manage students, teachers, agents, travel companies and their drivers
* Excellent customer service skills, problem solving and analytical skills
* Ability to build relationships and trust with students, agents, teachers and travel companies
* Ability to take initiative, to work independently and in a team
* Ability to stay calm under pressure
* Excellent written communication skills
* Experience of working in the travel industry, an international company or educational field (desirable)
* Knowledge and understanding of the needs of international students and safeguarding (desirable)
* Knowledge of foreign language(s) (desirable)