Nov
16
Business Systems Support Analyst
November 16, 2021 | Comments Off on Business Systems Support Analyst
At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this we are committed to being a more inclusive employer and invite applications from a variety of backgrounds. There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Group Head Office located in Newcastle upon Tyne is looking to recruit a Business Systems Support Analyst to work within the Finance Department. The Role The Business Systems Support Analyst reports to the Group IT Director and has the following objectives: Manage and provide second line system support for COINS Provide support as required to Divisional Super Users who deliver first line support Support, assist and undertake migration and testing activities for system changes, service packs and future upgrades of COINS Support, assist and undertake migration and testing activities for process changes relating to COINS Ensure highest level of data integrity for all data aspects of COINS Assist in the development and maintenance of any existing or potential integrations from COINS with other Bellway systems (e.g. BI Software, Sales Monitor, BRICS, etc.) Support and maintain third party products relating to submissions to HMRC and other bodies. Duties and Responsibilities The duties and responsibilities below reflect principal elements of the Business Systems Support Analyst role and is therefore not exhaustive: As a system expert, be the second line of support for COINS Develop a strong working knowledge of COINS to support the existing and future business Manage and resolve issues and queries from Divisional Super Users Diagnose and troubleshoot faults and issues, determine root cause and appropriate solutions. Escalate faults and issues as required Deliver system administration of COINS, including, but not limited to user maintenance, access rights and system changes Manage and maintain the Central Data Repository, including additions and amendment of records Monitor and maintain the IT Service Desk Solution, provide performance data and develop the use of this solution within the business Support system changes and upgrade to COINS, including appropriate testing as directed Document test processes and ensure documentation is kept up to date Review and monitor Service Packs as released and co-ordinate any required testing Monitor replication processes from COINS to SQL database and fix issues as they occur Assist in the development of COINS reporting and application of BI software to support the delivery of a robust reporting suite Carry out any other reasonable tasks in accordance with business needs Skills, Knowledge and Aptitude Working knowledge of accounting/ERP software Good understanding of information technology and relational databases Ability to query data using SQL Good communicator with the ability to understand operational sensitivities Customer service ethos and ability to work with customers to solve problems A problem solver with a good analytical mind to think through problems and arrive at appropriate solutions Focus on meeting deadlines and willing to “go the extra mile” to ensure that compromises are not taken in the achievement of deadlines Enthusiastic, good team player and with the ability to work both independently and as part of a team Ability to work cross functional to ensure the needs of all stakeholders are met Qualifications and Training – Essential ITIL Foundation Certification Good knowledge of SQL and knowledge of other query tools Qualifications and Training – Desired Advanced Excel skills Additional IT professional qualifications, such as BCS Diploma, etc. Power BI experience Experience 5+ years’ systems support and administration experiences 3+ years’ SQL query tools and databases Experience of working on business change projects Additional Requirements Able to travel to other Bellway divisional offices as occasionally required In return we can offer you: Competitive salary Competitive annual bonus 25 days holiday, plus bank holidays Contributory pension scheme Life assurance We reserve the right to close this vacancy if a large volume of applications are received.