Oct

30

Call Centre Executives

October 30, 2019 | Comments Off on Call Centre Executives

Dutton Recruitment are currently on the hunt for energetic and enthusiastic individuals to join our Client

You will be joining Our Client in their Newspaper Subscriptions Department working within our Contact Centre. As the voice of our client, you will be responsible for contacting customers in America to renew their subscriptions.


RESPONSIBILITIES OF A CALL CENTRE EXECUTIVE INCLUDE

  • Renewing newspaper subscriptions
  • Working towards and achieving daily and weekly targets
  • Maintaining a high standard of quality calls to ensure that customers are treated fairly
  • Reporting to your Team Manager
  • Where necessary, refer issues to relevant internal /external department using correct escalation procedures
  • Understand the newspaper, its content and keep up to date with any changes! (Training will be provided)
  • Acting as a brand ambassador, using knowledge of the brand and offers to promote our client in a positive way at any given opportunity
  • Representing both Ant and our client in a professional manner


IDEAL CALL CENTRE CANDIDATES

  • Have a confident telephone demeanor
  • Have excellent communication and customer service skills
  • Engaging personality with the ability to build rapport quickly with customers
  • Able to work to targets / target driven
  • Confidence in speaking to a wide variety of people over the telephone
  • Previous outbound sales experience is an advantage, but not essential


YOUR HOURS OF WORK

2PM-10PM - Monday - Friday - Total 37.5 hours per week


WHAT THE CLIENT WILL GIVE YOU

  • £16,185-£18,037 (£8.30 - £9.25 per hour) plus uncapped bonus
  • 20 days holiday which increases with length of service plus 8 days bank holiday
  • Access to our employee benefits scheme
  • You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us.
  • We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team.


YOUR BENEFITS INCLUDE

  • Discounted gym memberships available across a variety of gyms
  • A free drink per month from Café Nero
  • Discounts across a variety of high street stores, supermarkets and online shops
  • Free eye tests and access to a discounted health cash plan
  • Discounted cinema tickets
  • Pension plan
  • Special rates & discounts available in a variety of luxury hotels, days out and holidays
  • Plus much more…


Join us and you will be representing a global brand mostly contacting the American customer base.

If this is something you are intersted in please send your CV to tom.davison@duttonrecruitment.com

Thank you,

«
»