Call Handler

July 31, 2024 | Comments Off on Call Handler

Monday - Friday
Permanent position
8am-5pm
£24,000 per annum
Office based
Must have previous Call Handling experience

Required experiences:

Experience of working in a similar environment E.G working within an office that supports commercially focused services
Self-Motivated, flexible, and Resourceful
Able to work to tight deadlines
Able to work as part of a team and on own initiative
To prioritise heavy workloads
To commit to operative in a customer focused environment
Be a good team player
Intermediate to advanced level with IT skills especially MS Word and Excel
Experience of working in an administration/secretarial role
Good standard of written English
Self-discipline, with demonstrably good time management skills and the ability to manage several priorities
Ability to multi-task, and work efficiently and accurately under pressure
Professional and pleasant manner in dealing with internal and external customers
Excellent telephone skills
You will be expected to carry out the below duties:

Day-to-day Duties include:

Manage and maintain relevant filing systems and databases
Work with the team manager to ensure that relevant administrative tasks are dealt with efficiently
Complete general administration tasks as and when required to meet the needs of the department
Liaise with internal and external contacts to ensure a smooth flow of information and work between the departments
Monitor and record costs incurred by the department
Ensure effective and efficient processing of documents, working within set time frames

Monday - Friday
Permanent position
8am-5pm
£24,000 per annum
Office based
Must have previous Call Handling experience

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