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Client Success Manager | Hybrid | Night | Day 1 HMO

January 8, 2026 | Comments Off on Client Success Manager | Hybrid | Night | Day 1 HMO

Powering the Future of Property Management Technology

Our client, MRI Software, is a global leader in real estate and property management technology, trusted by thousands of organizations worldwide. With decades of industry experience, they provide innovative software solutions that support residential, commercial, and investment real estate-from leasing and accounting to data insights and client experience. Known for continuous growth, strong market presence, and a commitment to simplifying complex property operations, MRI Software empowers real estate professionals to work smarter, scale confidently, and deliver better outcomes across the entire property lifecycle.

Job Description

As a Client Success Manager, you will manage landlord relationships, claims, and escrow processes while ensuring clear communication and issue resolution throughout the lease lifecycle. This role focuses on building trust, driving renewals, and delivering a reliable client experience in a fast-moving real estate environment.

Job Overview

Employment type: Full-time
Shift: Night shift (Monday to Friday, 9:00 AM-6:00 PM EST), Weekends Off
Work setup: Hybrid - Megatower, Ortigas

Exciting Perks Await!

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Hybrid work arrangement
  • Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment
    • The Qualifications We Seek

  • 3-5 years of Client Success Management experience
  • Administrative experience
  • Proficiency in Outlook
  • Experience in proptech, real estate, or rental-related products is preferred
  • Background in Client Success Management is a plus
  • Familiarity with landlord/tenant law and leasing terms is preferred
  • Proficiency in MS Office
  • CRM proficiency (e.g., Salesforce) and strong Excel/Office skills
    • Your Daily Tasks

  • Serve as the primary point of contact for landlord-related claims, ensuring timely investigation, resolution, and communication
  • Manage escrow return processes for tenants, maintaining accuracy, transparency, and regulatory compliance
  • Maintain direct communication with landlords, handling inquiries, concerns, and disputes with a high degree of professionalism
  • Build and maintain strong relationships with landlords to foster trust and ensure a high percentage of lease and guarantor product renewals
  • Proactively engage landlords throughout the lease cycle to anticipate concerns, gather feedback, and encourage ongoing partnership
  • Escalate unresolved or sensitive issues to the Operations Manager as necessary
  • Collaborate closely with the Support Manager to align on operational workflows and improve customer experience
  • Keep accurate and detailed records of all landlord and tenant interactions, claims, and outcomes in the CRM system
  • Identify trends, issues, or process gaps in landlord or tenant experience and suggest actionable improvements
  • Educate both tenants and landlords on the lease guarantor product's features, benefits, and procedures
    • Welcome to Emapta Philippines!

    Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, global exposure, and rewarding career opportunities. Work with international clients across industries while enjoying competitive compensation, a collaborative culture, and continuous learning opportunities in an inclusive environment.

    Be part of the #EmaptaEra.

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