Jun
14
Clinical Application Support Officer
June 14, 2019 | Comments Off on Clinical Application Support Officer
Clinical Application Support Officer
Bradford
An exciting opportunity has arisen for an enthusiastic, self-motivated Clinical Application Support Officer/Trainer. The post holder will act as a SystmOne application support specialist and provide training, advice, system configuration and application support to supported organisations. The role is based in Sheffield and will involve working in conjunction with the rest of the Clinical Applications and Data Quality team in the provision of high quality training, advice and project support both at eMBED bases and on customer sites.
You should have experience of delivering training and support to GP practice clinical system users and have working experience of using the SystmOne GP module. You should have excellent communication and presentation skills in order to be able to communicate complex information to a non-complex audience and you should have excellent customer service skills. Experience of working in the NHS would be advantageous.
Good skills in the use of Microsoft Office and a recognised training qualification would be desirable.
Key Responsibilities
Provide support to General Practice and Primary care teams with effective ongoing use of their clinical systems through one or more of the following areas.
- Clinical Application Support
- Clinical System Training
- Data Quality Support and Training
- Specialists in use of Primary Care Clinical IT Systems (SystmOne and EMIS) and other applications (e.g. Summary Care Record / eRS / EPS / GP2GP).
- Support practices optimise their use of clinical systems
- Delivery of clinical systems support and data quality, skills and expertise is shared across the wider team.
- Work on and support projects and minor works
- Development, co-ordination and delivery of clinical systems training and support programmes
About you
Essential:
Qualification
- Educated to degree or equivalent experience
- Support setting up and implementing internal processes and procedures
- To plan work and activities as directed
- To manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales, using judgement or processes for decision making
- To prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders as required
- Ability to support and implement operational and cultural change.
- Of excellent customer service skills
- And understanding of the IT function in healthcare and how information technology can deliver benefit to patients and clinicians
- Aptitude to acquire and maintain new skills )
- To facilitate close working with other teams, as appropriate
- Strong customer focus to resolve issues and deliver service excellence Excellent oral and written communication skills
- Excellent customer engagement
- Awareness with understanding of the commercial implications, if any, of non-adherence to committed SLA delivery
- Competent with Microsoft Office packages
- Demonstrable evidence of managing work in time and to both cost and quality standards
Desirable:
Qualification
- ITIL Awareness
- Awareness of formal project methodology i.e. Prince
- Understanding of Risks and issue management
- Extensive and proven knowledge of clinical systems
- Experience of risks and issue management
- Experience of supporting the implementation of primary care IT solutions
- Experience of Primary Care or other NHS services
- Demonstrable evidence of managing work in time and to both cost and quality standards