May
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College Information Advisor
May 24, 2022 | Comments Off on College Information Advisor
Protocol is delighted to be working with City College Plymouth, one of the country's largest providers of quality education and training who are going through a period of transition to propel education into the future. Graded as "GOOD" by Ofsted, City College Plymouth is home to over 12,000 bright and enthusiastic students, you will be joining over 600 talented and experienced staff and actively contributing to its core values of Respect, Ownership and Integrity to nurture and support to ensure every student can be the best they can be.
We are recruiting for a College Information Advisor on a permanent, full-time basis offering between £18,328 and £18,354 per annum.
You will provide a comprehensive reception and information service to all external and internal customers and ensure that the details of all enquiries are captured on the College's enquiry system, complying with General Data Protection Regulations. You will also assist with a range of activities in order to convert enquirers into applicants.
Key Responsibilities will include but will not be limited to:
*To provide an effective first point of contact for all internal and external stakeholders. To provide a course information service to potential students - in person, over the telephone, via e-mail or social media - taking details of enquiries, fulfilling requests and referring enquiries when appropriate.
*To ensure that all enquiry details are collected and maintained in line with College procedures and the General Data Protection Regulations.
*To ensure e-mails for the generic College account are responded to within 24 working hours.
*To manage the VIP parking area, including communicating with visitors and liaising with the Estates team to ensure reserved parking spaces are managed effectively.
*To manage the presentation and the functionality of the reception, information and visitors' areas, ensuring high standards.
*To ensure that stocks and displays of College literature are kept at an adequate level. To be responsible for ensuring that out-of-date information or publicity material is withdrawn.
The successful candidate will have:
*GCSE English at grade 4/5 (C) or above
*Experience working in a reception or customer services role
*Effective IT skills
In addition to your salary, you can expect an annual leave entitlement of 29 days (pro rata for this part-time role), plus Bank Holidays and additional College closure days over the festive period. You will receive generous contributions towards your pension, CPD opportunities, and exclusive access to discounts at various UK attractions, restaurants, travel and theatre.
At City College Plymouth, one of the country's largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impact positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential.