Oct
25
Complaints Officer
October 25, 2022 | Comments Off on Complaints Officer
* Permanent role
* Full time in office, 8-5
* Previous complaints experience required
* £26-30K per annum, depending on experience
About the Role Joining our team, you'll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manager, whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction. Logging complaints, swiftly resolving and advising outcomes, you'll deliver agreed targets within the service area, with the support from our Customer Performance Manager and will be required to attend meetings, or provide service outside the usual working hours as agreed and if required, liaising with other departments also. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.