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Contract Liaison Officer

June 5, 2024 | Comments Off on Contract Liaison Officer

My client is looking for an contract liaison officer to join their team.

It is a temporary contract - roughly 4 weeks work.

It will be working on internal and external refurbishments across the the North East, based in Gateshead.

Hours will be typically be, 37.5 hours. 8.30am - 5.00pm

Contract Liaison Officers Role:

  • Responsible for supporting site or contract with liaison between customers, clients and wider community
  • Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'
  • Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
  • Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
  • Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
  • Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
  • Carry out site visits with client and customers
  • Dealing with complaints and resolving concerns in a positive manner
  • Initiate/generate technical instructions, site notes and other site observations
  • Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
  • Manage any reporting required for the Contracts
  • Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

If interested please call Katherine on 07740822232 or email your CV

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