Sep
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Customer Care Administrator
September 26, 2017 | Comments Off on Customer Care Administrator
Customer Care Administrator
Location: Huntingdon
Kier Utilities is looking to recruit a Customer Care Assistant.
Key Responsibilities:
- To actively assist in the service delivery of a seamless meter installation and meter maintenance service and connections.
- Managing service delivery failures, non-compliance issues, complex file maintenance.
- Manage specific Anglian Water processes, verbal complaints, liability claims and complex pass backs to satisfactory conclusion.
- Actively support varying changes to Anglian Water workload and processes and maintain all local work instructions on behalf of team.
- Challenge appropriately inconsistent adherence with Anglian Water process and policy.
- Assisting with SIM ownership of customers and developers.
Key Skills and Qualifications:
- Passionate about Customer Service
- Ability to work in a team or under own supervision when required
- Proven evidence of managing customer conflict
- Excellent communcation skills
- Working knowledge of Google map & property searches
- Good attention to detail.
- Excellent communication skills
- Exceptional telephone manner
- Good knowledge of Anglian Water processes
- Excellent metering process knowledge
- Willing to take ownership and resolve issues proactively
- Flexible approach to working hours in the pursuit of a successful resolution to a customer query or complaint.
About Kier:
Kier Group plc. is a leading construction, property, residential and services group which invests in, builds, maintains and renews the places where we work, live and play. We operate globally across a range of sectors including defence, education, health, housing, industrials, power, transport and utilities. Listed on the London Stock Exchange, we are a constituent of the FTSE 250 Index.
With a network of 88 UK offices Kier offers national coverage across all of its core activities. Employing 22,000 people, Kier has the financial strength and technical expertise to undertake some of the most significant construction, civil engineering and service contracts in the country.
Kier is an equality and diversity employer