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Customer Care Co-ordinator

March 1, 2022 | Comments Off on Customer Care Co-ordinator

Customer Care Co-ordinator Job in Leicester

I have a Customer Care Co-ordinator Job with a top 10 housebuilder based in Leicester. They are looking to add an experienced Customer Care Co-ordinator to join their already well-established team. The role offers a basic salary of up to £25,000 + bonus + commission.

As one of the biggest housebuilders in the UK, our client has over 5,000 employees across 30 office locations. The successful candidate will need to able to communicate effectively with customers, site managers and contractors to ensure all issues are resolved quickly. You will be reporting directly to the Head of Customer Care.

Role & Responsibilities

  • Handle incoming and outgoing customer telephone enquires
  • Communicate and co-ordinate sub-contractors
  • Keep up to date and enter customer data via the companies database
  • Support the delivery of a great customer experience
  • Make sure you address all departmental mail/emails
  • Give feedback on items raised and put focus on repeat issues and trends
  • Requisition of items required for works
  • Assist the internal trade diary

Required Skills & Experience

  • Clear Communicator with the ability to use positive language
  • Have a good knowledge of Microsoft office
  • Excellent communication skills and be able to liaise with everybody in the office and on site
  • Brilliant customer service skills, make sure you're willing to go that extra mile
  • Extremely organised and have an eye for attention to detail
  • Be able to manage your time efficiently
  • Willing to be as team player by being flexible and getting involved in a wide range of tasks
  • Ability to work on your own initiative
  • Customer Care experience with a housebuilder desirable

What you get back

  • Up to £25,000
  • 10% bonus
  • Commission
  • Monday - Friday working week

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.

Customer Care Co-ordinator Job in Leicester - Your Property Recruitment Specialists (Recruiter: Dylan Marshall Job Ref: 12413)

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