Nov
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Customer Care Coordinator – Exeter
November 3, 2022 | Comments Off on Customer Care Coordinator – Exeter
Customer Care Coordinator Job in Exeter
Customer Care Coordinator job for a national housebuilder in their South Western region. Our client is looking for a Customer Care Coordinator based in their brand-new office in Exeter, offering a salary up to £30,000 + 2% bonus + 33 days holiday.
Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West And North West. They are a privately family-owned business that build over 4000 homes per year across 9 regions. They are looking for someone with previous strong Customer Service experience to join the Customer Care team in Exeter
Role & Responsibilities
- Dealing with incoming calls, post and emails that relate to Customer Care
- Resolve any validated complaints in a quick and efficient manner, seeking direction where required
- Designate any Customer Care Technicians, suppliers, and sub-contract trades when any issues arise
- Make appointments in line with any co-ordinating diaries of the Customer Care Technicians, suppliers, and sub-contract trades
- Ensuring that any work carried out coincides with the purchaser's satisfaction
- Update and maintain records using Sitestream
- Bring the attention of the Customer Care Manager and Head of Customer to persistent faults
- Designate the works successfully whilst ensuring the management of costs are minimised
- Process 5-7 Month Purchaser Reports in line with the Your New Home Guide
- Attend any meetings that you feel necessary in the line of your duties
- Always abide by the upholding company policies and procedures.
Required Skills & Experience
- Customer Service experience within an office environment
- Experience in using CRM software
- Exceptional Customer Service skills.
What you get back
- Salary up to £30,000
- Annual 2% bonus scheme
- 33 days holiday + bank holidays
- Contributory 6% Pension Scheme.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Customer Care Coordinator Job in Exeter - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 12744)
Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/
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