Oct
13
Customer Care Coordinator – Solihull
October 13, 2022 | Comments Off on Customer Care Coordinator – Solihull
Customer Care Coordinator Job in Solihull, Midlands
Customer Care Coordinator job working for a regional developer that operate throughout the Midlands. Our client is looking for someone who has experience in housebuilding and strong experiences customer service experience. They are offering a salary of £28,000 + 24 days holiday and the chance to work in a brand-new office.
Our client is a regional housebuilder that operate in the most sought-after locations in the Midlands. With over 50 years' experience providing quality housebuilding, their developments attract buyers who value uniqueness and homes built to the highest possible standard.
Role & Responsibilities
- Be the first point of contact to deal with customer queries in a professional manner
- Answer and respond to all customer calls and emails regarding their property repairs, dealing with them empathetically, professionally, and positively
- Ensure all queries are answered and resolved within agreed timescales
- Abide by the principles that our set out in the Customer journey programme at all times
- Maintain regular communication and keep updated with customers
- Manage the defects systems to ensure all issues are recorded
- Process visit reports following internal home visits by logging all information onto the system
- Carry out general administrative duties relevant to the Customer Service team
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at designated times.
- Assist and report into the Customer Care Manager to prepare informative.
Required Skills & Experience
- Experience in the property sector
- Knowledge of the COINS system
- Knowledge of the NHBC standards.
What you get back
- Salary of £28,000
- Holiday allowance of 24 days
- Company benefits.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Customer Care Coordinator Job in Solihull, Midlands - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 13082)
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