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Customer Care Manager – South London

January 14, 2024 | Comments Off on Customer Care Manager – South London

Customer Care Manager Job in South London

Customer Care Manager job working for a top 10 UK housebuilder. Our client is looking to speak to candidates who have experience in overseeing demos and plot inspections, as well as aftercare within property. For this role, they are looking to offer a salary of up to £46,000 + Car Allowance.

Our client is a nationally recognised housebuilder that operate in London, South East, and the Midlands. They are now looking to add an Customer Care Manager to provide support at a prestigious development in South London.

Role & Responsibilities

  • Undertake acceptance of completed properties
  • Carry out demonstrations for new customers
  • Investigate and resolve warranty and defect issues that have been raised by customers
  • Establish and maintain pro-active personal relationships with customers, particularly where the type of remedial work warrants closer management
  • Measure and report customer satisfaction of service performance
  • Report into Director of Customer Services when and if required
  • Investigate persistent recurring warranty issues and audit our product and contractor performance.

Required Skills & Experience

  • Experience in snagging inspections, after care, plot inspections
  • Broad understanding of the construction process and previous relevant experience
  • Proven management and leadership abilities
  • Full UK Driving License is essential.

What you get back

  • Salary up to £46,000
  • Car Allowance of £4,000
  • Discretionary Bonus
  • Pension Contribution.

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.

Customer Care Manager Job in South London - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 14323) #LI-CM1 #LI-Hybrid

Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/
Follow us on LinkedIn: www.linkedin.com/company/hunter-dunning-ltd

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