Feb

17

Customer Collaboration Supply Manager

February 17, 2025 | Comments Off on Customer Collaboration Supply Manager

Key Responsibilities: Customer Relationship Management:

  • Develop and maintain strong, long-term relationships with key customers.
  • Serve as the primary point of contact for customer inquiries, order updates, and issue resolution.
  • Understand and anticipate customer needs, ensuring that products and services align with customer expectations.
  • Collaborate with internal teams (sales, production, logistics) to tailor solutions that meet customer requirements.
Supply Chain Coordination:

  • Work closely with supply chain and logistics teams to ensure customer demands are forecasted accurately and orders are processed on time.
  • Facilitate timely and efficient production scheduling, inventory management, and distribution.
  • Monitor customer orders, proactively identifying and addressing potential delays or issues in the supply chain.
  • Partner with procurement to ensure raw materials are available to meet customer demand without overstocking or understocking.
Performance Monitoring:

  • Track and report key metrics such as on-time delivery, order accuracy, and customer satisfaction.
  • Use data to identify areas for improvement in supply chain processes and customer service.
  • Provide management with regular updates on customer-specific performance, challenges, and opportunities.
  • Work with the team to set measurable goals for continuous improvement in customer service.
Problem Solving & Issue Resolution:

  • Address customer complaints or supply chain disruptions quickly, collaborating with teams to find solutions.
  • Lead the resolution of complex customer issues related to delivery, inventory, or quality.
  • Develop contingency plans to prevent recurring problems in the future.
  • Ensure that customer feedback is incorporated into process improvements and product/service adjustments.
Process Improvement:

  • Act as an advocate for the customer within the supply chain function, suggesting process enhancements that will improve both customer satisfaction and efficiency.
  • Work on identifying opportunities for cost savings without compromising product quality or service levels.
  • Partner with cross-functional teams to implement new technologies or practices that will streamline customer order fulfillment.
  • Analyze trends in customer demand and use this data to predict potential supply chain bottlenecks.
Cross-functional Collaboration:

  • Build strong relationships with internal teams such as sales, production, and logistics to ensure cohesive operations.
  • Share customer insights with internal teams to improve product development, marketing strategies, and supply chain decisions.
  • Assist in the creation of custom contracts, SLAs, or pricing models that align customer expectations with supply chain capabilities.
  • Ensure that production schedules, inventory, and order fulfillment plans are in line with customer requirements.
Skills and Qualifications:
  • Bachelor's degree in Supply Chain Management, Business Administration, or related field.
  • Minimum of 5 years of experience in a supply chain, customer service, or similar role in a manufacturing environment.
  • Knowledge of manufacturing processes, supply chain optimization, inventory management, and logistics.
  • Experience working with ERP systems, forecasting tools, and supply chain management software.
  • Strong problem-solving abilities with a focus on identifying and solving supply chain and customer service issues.
  • Excellent interpersonal and communication skills, with the ability to build effective relationships both with customers and internal teams.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Analytical mindset with experience interpreting data to drive decision-making.
  • Project management skills, capable of leading cross-functional teams and initiatives.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and other related tools.
  • Ability to work under pressure and adapt to changing customer or business requirements.
  • Strong business acumen and understanding of the manufacturing industry and supply chain dynamics.

    • At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

    By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

    «
    »