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Customer & Communications Manager
August 4, 2022 | Comments Off on Customer & Communications Manager
Location: Brixworth (Travel across other Northamptonshire sites too)
Salary: Competitive + Pension + Benefits
At Kier, we are Collaborative, Trusted and Focused, with Safety at the heart of everything we do.
We are currently looking for a Customer & Communications Manager to join our Highways team in Brixworth to ensure consistency for customer & communications across West Northamptonshire Council, with a responsibility for the delivery of customer & communication strategies and plans.
Responsibilities
As Customer & Communications Manager you provide customer excellence and first class stakeholder engagement. Ensure all KPI's are achieved, support teams and projects where necessary to deliver contract requirements. Assist with the delivery of the highways social value performance excellence plan. Offer regular client and member engagement and work collaboratively with client communications teams. Effective delivery of works communications plans, work in collaboration with the operational team. There will be management of community stewards to ensure a positive customer experience. Accountable for internal communications, aligning corporate and group communications objectives. Event management and community engagement will naturally form part of the role, you will generate reports and analyse data for continuous improvement. Office management duties include meeting & greeting visitors and facilities management.
We are seeking candidates who:
- Hold relevant skills dealing with members of the public
- Can influence others in a welcoming and encouraging way
- Are results orientated with a drive to push forward
- Show empathy towards all customer groups
- Demonstrate experience of wanting to please customers
At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our benefits include:
- New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave and important guidance on the menopause and the support we can offer
- A competitive annual holiday entitlement with opportunities to buy/sell leave
- A fantastic, matched pension scheme
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans.
- 24/7 virtual GP service for you and your family
- Kier's Green Car Scheme
- A huge range of deals and discounts at many your favourite brands
- And many, many more!
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Visit our website to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 31st August 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.