Jan
23
Customer Delivery Executive
January 23, 2025 | Comments Off on Customer Delivery Executive
£26,000 - £30,000 + Bonus + Benefits (Inc Private Health Insurance)
Our client is a leading property protection specialist that provide installations, repairs and upgrades to a variety of commercial and domestic doors, shutters, grilles and gates. Their reputation for excellence is built on delivering exceptional products and outstanding customer service. As they continue to grow, they're looking for a dedicated Customer Delivery Executive to join their dynamic team, helping them maintain the high standards their customers expect.
The successful applicant will play a vital role in ensuring customers receive the best possible service. They'll be the first point of contact for customer enquiries, providing product information, handling orders, resolving issues and ensuring a smooth and positive experience throughout the customer journey.
The ideal candidate is organised, pro-active and commercially savvy with the ability to work within a busy office environment. They'll have a genuine passion for detail, a step-up attitude and a deep-rooted desire to deliver exceptional customer experiences.
Key Responsibilities
- Responding to customer enquiries by phone and email
- Ensuring job information is accurate
- Managing the business diary
- Liaising with suppliers / contractors
- Inventory management including ordering parts and taking deliveries (some lifting may be required)
- Customer engagement pre/post visit including routine follow-ups
- Other day to day general duties as required
What We're Looking For
- Previous experience in a customer focused role, ideally in a similar product, manufacturing or installation environment.
- Commercial intelligence.
- Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
- Excellent communication skills and the ability to work under pressure.
- An understanding of the need to pivot quickly according to business needs.
This role represents a fantastic opportunity to make a role your own and help shape our client's future. An attractive salary, great bonus and benefits package is on offer, including private health insurance. Apply now!