Feb

22

Customer Liaison Manager

February 22, 2022 | Comments Off on Customer Liaison Manager

Customer Liaison Manager Job in Nottingham

I have a Customer Liaison Manager Job with a UK Top 10 House Builder to be based in the Nottingham area covering multiple developments. This company is looking for an experienced Customer Liaison Manager to join their well-established customer care team. The role offers a basic of £28,000 - £35,000 + £5,000 car allowance + bonus

Our client provides homes of all tenures and is the largest delivery partner of Homes England. They employ over 1000 people across 11 offices nationwide and still expanding. As a Customer Liaison Manager, you will be making sure homes are defect free before and after the customer moves into their home, whilst co-ordinating with all relevant parties to get them solved quickly and efficiently. You will be reporting to the Customer Service Manager.

Role & Responsibilities

  • Carry out quality control inspections of numerous new homes across multiple sites
  • Have customer care introduction calls with new and old customers
  • Liaise with all Trades, Sub Contracts and most importantly Customers to ensure completion of agreed defects.
  • Feedback to line manager about proposed solutions.
  • Record results of inspections and report back the outcomes
  • Attend and chair weekly sales and construction meetings
  • Manage your own diary and ensure all properties are inspected in line with the company's process
  • Manage team members to instruct all relevant parties are aware of the tasks that need completing
  • Attend NHBC claim investigation meetings when required
  • Develop good and lasting relationships with all teams on site and ensure all communication is uploaded to the system

Required Skills & Experience

  • Previous experience gained through working in the housebuilding industry
  • Total understanding of the expected fit and finish of a new home
  • Ability to work under pressure
  • Be able to communicate in a clear and confident manner whilst working under pressure
  • Work as part of a team and be self-motivated when working independently
  • Flexible and agile approach to your work
  • High level of computer literacy with a good understanding of excel
  • Prepared to work within a large geographical area
  • Up to date knowledge of building regulations and NHBC standards
  • Confident with decision making
  • Resilient and able to deal with change

What you get back

  • £28,000 - £35,000
  • £5,000 car allowance
  • Bonus

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.

Customer Liaison Manager Job in Nottingham - Your Property Recruitment Specialists (Recruiter: Dylan Marshall Job Ref: 12388)

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