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Customer Liaison Officer

October 1, 2025 | Comments Off on Customer Liaison Officer

? Job Title: Customer Liaison Officer
Location: Chorley/Neston areas
Job Type: 6 month temporary (initially)
Full UK Driving Licence Required - Company car can be provided.

Pay rate: £13 - £15 per hour depending on experience

Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday.

40 hours per week

Are you a people person with a passion for delivering excellent customer service? We're currently seeking a dedicated Customer Liaison Officer to support our team on a live housing refurbishment scheme.

This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.

Key Responsibilities:

  • Act as the main point of contact for residents/customers throughout the project
  • Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed
  • Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works schedule
  • Take photos and videos of affected internal and external areas for documentation
  • Maintain daily on-site presence during active works and follow up with phone calls to residents
  • Manage client systems and trackers such as Iplanned, Mi Housing, etc.
  • Address resident concerns and escalate unresolved issues in line with company procedures
  • Monitor and report on customer satisfaction
  • Liaise with housing associations, utility providers, and other third parties where required
  • Assist with tenancy documentation, including distributing and collecting approval forms

What We're Looking For:

  • Experience in a customer-facing role, ideally within social housing
  • Previous tenant liaison experience on refurbishment projects is highly desirable
  • Strong communication, organisational, and IT skills
  • Confident dealing with challenging situations and problem resolution
  • Flexibility with working hours and willingness to travel as needed
  • Full UK Driving Licence is essential

This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works.

If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you!

To apply, please send your CV or call 01618869670 for more information.

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