Dec
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Customer Relationship & Insights Manager
December 30, 2022 | Comments Off on Customer Relationship & Insights Manager
Location: Flexible on location (Rushden & London main offices)
Contract: Permanent, full-time position. Also, able to consider part-time opportunities.
Responsibilities
In this exciting role, you will provide strategic analysis of pipeline, prospects, and cross selling at a Group level through the use of the CRM tool powered by Microsoft Dynamics 365. You'll play a key role in assimilating data across the business on pipeline and opportunities as well as customer relationship, satisfaction levels and competitor and consultant analysis to support business decision making. In addition, the CRM Manager will support and empower the business by providing key reporting and metrics that can be used as evidence in targeted bids.
You may be asked to undertake other activities associated within this role, which are not included in the above description, but are within your capabilities and the broader remit of the position.
Diversity, inclusion and wellbeing
Promote the wellbeing of your team and ensure that an inclusive workplace where diversity of thought, backgrounds and experience is actively encouraged and achieved.
Who are we looking for?
An effective change manager and able to bring people along the journey. You'll have experience of maintaining a large multi-user CRM system with a solid understanding of Microsoft Dynamics 365 and Power BI. You'll also have an ability to translate complex data analytics into simple reporting and communicate effectively to stakeholders at all levels. Proficiency with MS Office including Excel is essential and able to challenge traditional thinking.
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.
If you require any reasonable adjustments during any part of the application process, please get in touch at InclusiveRecruitment@kier.co.uk to discuss and arrange these.
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- 26 Days annual leave
- Green car scheme
- Matched pension up to 7.5%
And so much more! You can read the full details of all of our benefits on our website: www.kier.co.uk/careers/rewards-benefits
Who is Kier?
We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: https://www.kier.co.uk/sustainability/
At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.
Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focused in all that we do, and our people are essential in helping us achieve our goals.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Closing Date: Friday 27th January 2023