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July 16, 2019 | Comments Off on Customer Service Administrator
Role: Customer Service Administrator - FTC 12 mths Location: Solihull Kier living are looking for a Customer Care Administrator to join our fast growing team based within our Central Team in Solihull. This role is a 1 year fixed term contract. Responsibilities:
Ensure that the COINS system is updated and the information with the COINS system is used correctly.
Closing down of tasks on the COINS system.
Incoming telephone calls are handled efficiently, 95% to be answered pre-voice mail.
Incoming emails require confirmation to sender.
Ability to work as part of a small customer care team.
Provide excellent customer service at all times to purchases and Subcontractors.
Liaise between clients, maintenance operatives and contractors.
Input information into the COINS system.
Day to day duties include answering telephone, filing, typing correspondence and any other duties required.
Individual:
The ideal candidate will be positive, enthusiastic and approachable.
A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.
Make the journey. Leave a legacy. Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer. Let's shape your world together.