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Customer Service Advisor
October 4, 2022 | Comments Off on Customer Service Advisor
Support your community, develop your career, and join the Kier Housing Maintenance team today as a Customer Service Centre Team Member.
Customer Service Advisor
Location: Office based - Langston Road, Loughton
Business Area: Kier - Housing Maintenance
Contract: Permanent, full time - Monday to Friday, flexible hours considered between 35 and 40 hours per week
Kier Places are recruiting now for Customer Service Advisor's to join our Housing Maintenance team, where your role will be key to supporting the delivery of a planned maintenance & repair solution for our prestigious clients. You will be providing call handling and/or administrative support to your colleagues on our contracts, subcontractors & operatives, the client, and the residents of the houses managed by our clients.
Key Responsibilities
As a Customer Service Advisor with Kier Housing Maintenance, you will be responsible for providing a professional, efficient, and effective service delivery experience to both internal and external customers, to capture, record and distribute service calls onto the CAFM system. You will raise new work orders for contract managers and reactive work for the Kier engineers. There will also be the requirement to check subcontractor paperwork and make sure all correct information is shown and any corrections are made as and when required.
Just as importantly, we will also look to you to provide support to the management team; general contract administration support including reports, spreadsheets & memos; monitoring the inbox for administrative queries and flag any system errors to IT.
What do we need from you?
The ideal candidate will be competent in using the Microsoft Office suite, and it would be highly advantageous if you've had experience using CAFM / IWMS / workplace / work order management systems such as our in-house system Concept Evolution / FSI Go. You should also have some knowledge of & experience in similar industries to housing maintenance, construction, or property services; and have an office administration background.
Who are we?
Kier Housing Maintenance (HM) have long standing partnership agreements with housing associations, local authorities and private landlords to conduct responsive repairs and planned maintenance across various sites. Our commitment to our clients has resulted in us being shortlisted for Contractor of the Year at the UK Housing Awards 2020.
Find out more here about the great we offer our employees.
Room to grow. Space to succeed. Join us today as an Customer Service Advisor
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 3rd November 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.