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Customer Service Advisor

November 9, 2022 | Comments Off on Customer Service Advisor

We're looking for a Customer Service Advisor to join our Highways team in Birmingham. Within this role, you can enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, a huge range of deals and discounts at many your favourite brands and even more.

Location: Thimble Mill Lane, Birmingham

Contract: Full Time, Permanent

Salary: £Competitive

Responsibilities

As a Customer Service Advisor, you'll be working within the Highways Team supporting by being a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports.

Your day to day will include:

  • Addressing customer complaints and compliments, working to provide a positive customer experience across the business.
  • Offer technical advice and assistance to end users as and when required
  • Provide follow-up calls to customers to ensure satisfaction with service provided (if required) whilst maintaining filing and other records, ensuring information systems are maintained accurately
Who are we looking for?

This role of a Customer Service Advisor is great for you if you have:

  • Have experience within a similar role
  • Hold great communication skills, both written and verbal
  • Show resilience with the ability to manage confrontational situations and potentially difficult scenarios
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • A huge range of deals and discounts at many your favourite brands
  • 24/7 virtual GP service for you and your family
  • Kier's Green Car Scheme
  • Share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans
And so much more! You can read the full details of all of our benefits on our website: www.kier.co.uk/careers/rewards-benefits

Who is Kier?

We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: https://www.kier.co.uk/sustainability/

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf

Closing date: 7th December 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
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