Feb

23

Customer Service Advisor

February 23, 2023 | Comments Off on Customer Service Advisor

Monday - Friday
8am - 5pm
Permanent Position
£23,000 Per Annum
Office based


About us

We believe we are one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach and provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our people at all times. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. However large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it. We hope that these things are just as important to you.

Our Property Services business works with local authorities and social housing landlords in evolving new approaches to maintaining social housing stock. Our focus is on total asset management, value creation, and delivering exceptional experiences for our customers and their residents, reducing the reliance on reactive repairs, whilst our partnership ethos brings fresh thinking, innovation and flexibility. We also work in collaboration with sustainable construction specialists and key supplier partners offering social housing providers a comprehensive and fully integrated zero carbon retrofit service.

The Opportunity We have an excellent opportunity for an experienced customer service professional to join us as a Customer Solutions Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system updated at all times to keep accurate records. This role is based in our Slough office, supporting the Slough Borough Council contract. You will work Monday to Friday 8am - 5pm. What are we looking for? We are keen to speak to candidates who have previous telephone based customer service experience, ideally within the repairs or housing sector but this is not essential. You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.

Our Benefits
  • Competitive Salary and Company Car (dependent on position)
  • Flexible working
  • Company Pension
  • 25 Days Holiday
  • Gift Day off for your Birthday
  • Private Health Insurance (after qualifying period dependent on level)
  • Employee Assistance Programme
  • Life Assurance
  • Trade Discount Cards
  • Cycle to Work scheme
  • Subsidised Gym Membership

customer service advisor, inbound calls, repairs, maintenance, property services, social housing

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