Jun
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Customer Service Advisor
June 14, 2023 | Comments Off on Customer Service Advisor
Catfoss Recruitment Ltd are currently in partnership with a well-established specialist machinery company. Due to continued business growth, they are looking to recruit a Customer Service Advisor (Sales Admin) on a permanent basis to their expanding team.
Customer Service Advisor
Job Description
We are looking for a competent Customer Service Advisor to work as part of a team to deliver results for our customers through the collective drive for success.
An excellent Customer Service Advisor must have an understanding of what exceptional customer service looks like and a proven track record of problem solving and critical thinking.
The ideal candidate must possess great communication skills and be able to motivate and have a positive attitude. You will be organised and reliable as well as results oriented.
We ensure that our approach and attitude are fully aligned with our company values:
TRUST | RESPECT | INTEGRITY | OPENNESS | KINDNESS
To deliver customer satisfaction, our market proposition must optimise 'safety', 'uptime' and 'quality' in all that we do.
We strive to ensure our products and services deliver maximum levels of 'productivity' for our customers!
Customer Service Advisor Job Description:
You will have a passion for delivering exceptional customer service with the determination to expand your knowledge; you will demonstrate enthusiasm and self-motivation to excel in customer services.
* Working closely with the Customer Service (Experience) Manager and supporting administratively where necessary.
* Updating the Sales and Operations Plan including the processing of new orders.
* Providing updates to customers in a professional and timely manner and demonstrate solution driven thinking to any issues that may affect delivery of specialist technical plant.
* Organise collections and dispatches in line with the Production dispatch plan.
* Control and administrative management of Customer build trackers, profiles, and ensuring changes to the plan are effectively communicated to the Sales team and/or escalated where necessary.
* Asset management, as far as receipting in of stock and ensuring EPICOR shows the correct asset ID numbers etc. This will aid the invoicing process.
* Register stock plant and organise IVAs and co-ordinate third party involvement.
* General filing and administrative work such as job pack scanning.
* Entering Sales Orders onto EPICOR from point of order to drive demand through Engineering and Purchasing.
* Liaising with other departments and communicating effectively with production, sales, and finance.
What Do I Need?
* Proven track record of working in the delivery of exceptional customer service with critical thinking abilities.
* Ability to work collaboratively in a fast-changing and flexible environment.
* Strong verbal and written communication skills and the ability to communicate with a range of internal and external stakeholders.
* Initiative and astute decision making based on a plethora of business requirements.
* Customer service skills including questioning, probing, listening, and establishing rapport.
* Demonstrable experience working with clients over the telephone and via email.
* Knowledge and ability to use various Ms Office Applications such as Ms outlook, Ms excel and Ms Word.
* Proactive approach and ability to communicate effectively with a wide range of people.
* Excellent attention to detail is essential.
* Experience in engineering / specialist manufacturing industry is preferable.
* Ability to work under pressure.
* A results orientated approach.
* Sales background preferable.
The Package:
* A competitive basic salary of £23,000.
* 24 Days Holiday + 8 Bank Holiday Days
* Incremental Continuous Service Holiday
* Group life Assurance (after a qualifying period)
* On-site secure parking
* Access to an Employee Assistance Programme (mental health, professional financial advice)
* Benefit Base (discounted technology, gym memberships, high street vouchers, etc…)
* Great scope for progression and continued learning/development.
* Pension Scheme
Hours of Work:
Monday to Thursday 08:30am - 5:00pm (1 x 45-minute lunch break)
Friday 08:30am - 15:45pm (1 x 45-minute lunch break)
Customer Service Advisor previous suitable job titles: Sales Administrator, Sales Admin, Admin Assistant, Sales Support Advisor, Administrator, Internal Sales Advisor, Customer Service Assistant