May
20
Customer Service Advisor
May 20, 2021 | Comments Off on Customer Service Advisor
Location: Birmingham
Business Area: Local Highways
Contract: Permanent
Make the journey. Leave a legacy.
Every day, 210,000 vehicles travel across the 31,000km of roads, bridges and tunnels that are built, maintained and operated by the team here at Kier Group. It's one of the reasons why we're acknowledged as the UK's No.1 Highways Services team - delivering £1 billion of social value to the six million people and wider communities who rely on our expertise and experience. Can you join our team? Yes, you can - if you want to be valued for who you are as well as what you do, in a company shaping the future.
Key Responsibilities
The ideal candidate to join this team will act as a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports. They will need to address customer complaints and compliments, working to provide a positive customer experience across the business.
You will offer technical advice and assistance to end users as and when required, follow-up calls to customers to ensure satisfaction with service provided (if required) whilst maintaining filing and other records, ensuring information systems are maintained accurately
It will be important to undertake customer satisfaction surveys, assisting with the analysing and reporting of data, please be aware there may be a need for emergency cover outside of normal working hours
What are we looking for?
- Significant experience in a similar role
- Track record of delivering first class customer service (Customer Service Qualification preferable)
- Strong communication skills, both written and verbal
- Possess excellent customer service skills
- Strong and resilient character with the ability to manage confrontation situations and potentially difficult scenarios
- A great ability to trouble shoot/solve problems
- Process driven
You can expect a competitive salary and an outstanding package that includes a car allowance, a matched pension scheme up to 7.5%, 26 days' annual leave (with the opportunity to buy or sell holiday), two employee Share Scheme options, together with additional valuable benefits such as:
- Free Life Assurance
- Employee Assistance Programme
- Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers
- Plus, many more benefits geared to your wellbeing
It's worth remembering that if?you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the?UK,?verifying?your driving licence (if applicable) and a health assessment.
Make the journey. Leave a legacy.??
Being part of Kier means living our values of?being?Collaborative,Trusted?and?Focused.?We all have the potential to shape our world, and it's through these values that we will leave?a lasting legacy.?Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.?
Kier is an inclusive employer.?
Closing Date: 23/06/2021
Please note, interviews may?take place before the closing date.
.