Aug
21
Customer Service Advisor
August 21, 2023 | Comments Off on Customer Service Advisor
Customer Service Advisor
Location: Conway House, Cardiff
Business Area: Kier Places - Facilities Management
Contract & hours: Permanent, Full time, 40 hours per week working 9am to 6pm
We are looking for a Customer Service Advisor to join our Facilities Management team based in Cardiff, where your role will be instrumental in providing operational support to Clients & Kier staff, enabling the performance of planned & reactive maintenance across your assigned portfolio
Responsibilities
As a Customer Service Advisor with Kier, your day to day will include:
· Scheduling of maintenance activities, including planned and reactive maintenance works
· Liaising with subcontractors, site staff and engineers, client & other Kier staff.
· Providing a high quality and professional service for both internal and external customers and stakeholders
Who are we looking for?
The role of Customer Service Advisor is great for you if you have:
· Experience working in a fast-paced environment
· Able to use Microsoft Excel & Word proficiently
· Knowledge of CAFM systems and previous experience of working in a Property/Building maintenance would be an advantage
If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
And so much more! You can read the full details of all our benefits on our website: Kier | Reward and Benefits Summary
Who are we?
We are Kier Facilities Management - the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Closing Date: 21 September 2023
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our