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Customer Service Advisor
November 3, 2021 | Comments Off on Customer Service Advisor
Location: Huntingdon
Hours: 37 hours a week, shifts between 08:00- 19:00, Monday to Friday
Key to meeting, and exceeding, our customer's expectations is our Metering Services team who are looking for new Customer Service Advisors to join us as we expand the team. You will be working on our alliance with Anglian Water and Clancy Docwra to cover domestic metering, new housing and estate infrastructure and water efficiency audits.
Key Responsibilities:
- Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
- Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agrees levels of service
- Assist with the scheduling and planning of works
We are seeking candidates who:
- Hold a sound understanding of a customer service environment, particularly over the phone
- Have excellent IT and communication skills
Kier Benefits:
- A matched pension scheme from 4%- 7.5% depending on your contribution
- 26 days annual leave + bank holidays
- Two employee Share Scheme options (Sharesave and Share Incentive Plan)
Advert Close Date: 3rd December 2021
Please note your CV may be shared across the Alliance partners.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Should you require reasonable adjustments to complete an application and or at interview stage please do contact us.
Recruitment Agencies - We are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance.