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Customer Service Advisor
July 29, 2019 | Comments Off on Customer Service Advisor
Location - Lincoln
Kier works. We are Kier. We create.
Spaces and places that generate opportunity and prosperity. Our people make Kier, lets shape your world together.
Are you looking to join a leading utilities company working in partnership with Anglian Water and Clancy Docwra. If so, we have an excellent opportunity for a Customer Service Advisor to join the team in Lincoln. The Anglain Water alliance delivers a variety of work types within the Water and Water Recycling business units with one of the leaving water utility companies in the UK.
As an integral part of the Customer Experience Team, Operational Service Delivery and our Customer Measure of Experience (CMEX) response within Wholesale Services, the Water Customer Care Advisor will assist in the delivery of a business-critical service to ensure that customers receive a cared for, trusted and effortless service.
You will as the Water Customer Care Advisor work will proactively to minimise unwanted customer contact and increase our customer satisfaction, screening open work orders to ensure our work goes ahead in a smooth and timely manner, pre-empting any possible issues before they impact our customers or our resources.
You will manage additional contacts, addressing customer issues, queries and manager ring backs, resolving directly or escalating as appropriate. Working with other areas of the business to ensure outstanding service - being ambassadors of the 7 Ninja Behaviours, leading by example to instil this ethic throughout the business.
The Water Customer Care Advisor will provide dedicated Case Management of customers that have been identified as requiring extra care or attention from colleagues across the business; managing customer commitments, work requirements, internal customers and processes, aftercare and goodwill gestures.
In return we offer a competitive salary, 26 days annual leave, x2 Share Schemes, Matched Pension Scheme - Up to 7.5% and numerous retail discounts.
Closing date for applications 12/08/2019
About Kier:
Make the journey. Leave a legacy.
Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Let's shape your world together.