Apr

27

Customer Service Advisor

April 27, 2022 | Comments Off on Customer Service Advisor

Join our expanding team today

Job Title: Customer Service Advisor

Location: Huntingdon

Business Area: Kier Utilities- Anglian Water

Salary: Starting at £19,047.60 per annum with a 6-month increment pay framework in place

We are now recruiting for Customer Service Advisors to join our Kier Utilities team in Huntingdon, working in our IMDS Alliance with Anglian Water & Clancy Docwra.

Key Responsibilities:

  • Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
  • Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
  • Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
  • Assist with the scheduling and planning of works
What do we need from you?

  • Hold sound understanding of a customer service environment, particularly over the phone
  • Excellent IT and communication skills
Kier Benefits:

  • Opportunities to develop and progress a career in the water industry
  • 26 days annual leave plus Bank Holidays
  • Access to our discount shopping site with offers available from over 800 retailers including restaurants, travel providers and supermarkets!
  • A matched pension scheme from 4% - 7.5% depending on your contribution
Find out more here about the great we offer our employees.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .

Closing Date: 25th May 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our .
«
»