Oct
20
Customer Service Advisor – Ashford
October 20, 2022 | Comments Off on Customer Service Advisor – Ashford
What is your day to day?
You will be working as part of our cross functional team providing administration and emergency and routine call handling/scheduling service to our client/s. You will be one of the first points of contact for our internal/external customers and suppliers and will be ensuring that the information is correct and ready to manage. Working within our operational team you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive co-ordination of all service requirements and, ensuring jobs are accurately diagnosed, prioritised and that the correct engineer is dispatched, whilst ensuring high levels of customer service and adherence to client KPI's at all times.
Who are you?
- Proven excellent customer service experience
- Ability to competently operate MS Word & Excel
- Planning/scheduling experience
- Fantastic written and verbal communication skills
- Excellent organisational skills
- Effectively manage time in order to meet deadlines
- Ability to work on more than one project at a time
- Ability to process information from more than one source
- Professional attitude and approach to work
- Ability to work to tight deadlines
- Good verbal and written communicator
- Be customer focused and deliver exceptional customer service