Oct
12
Customer Service Advisor – Saturday Out of Hours Team
October 12, 2021 | Comments Off on Customer Service Advisor – Saturday Out of Hours Team
Customer Service Advisor - Saturday Out of Hours Team
Location: Basingstoke
Business Area: Kier Places - Facilities Management & Housing Maintenance, including Public Sector Contracts
Contract: Permanent, part time
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Saturdays, 6am to 6pm
Delivering contracts. Creating communities. Developing careers.
Kier Places provides a full range of property management services to clients in and around homes and workplaces across the UK. We provide specialist teams and technology solutions to help plan, manage and improve our clients' workplaces. This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest.
Part of our core Construction division, our Kier Places teams are experts at working in occupied properties to deliver maintenance, compliance, fire safety and refurbishment services, and help build lasting local legacies in the communities we serve.
Kier Places are looking to recruit an Out of Hours (OOH) Customer Service Advisor to work within our central Customer Service Centre at our HQ in Basingstoke. We have a variety of requirements undertaking several aspects of centre, such as call handling, scheduling and completion of works whilst providing an emergency service to our client's property portfolios nationwide.
Key Responsibilities
In this crucial role to our business, as a Customer Service Advisor, you'll be tasked with appropriately logging & dealing with service calls with the helpdesk software; understanding the clients' needs & effectively give clear scope of work instructions to our Engineers; respond to & chase outstanding work orders & report on job completions; and allocate tasks effectively to our internal or external resources.
When a client calls with a problem, you will need to identify the cause of the problem, identify any health & safety issues, capture the relevant & critical information, and be responsible for giving the Engineer clear & important information, enabling them to do their work effectively and to our required level of service.
What are we looking for?
The ideal Customer Service Advisor candidate will have previous customer service experience and be resourceful and efficient in your working style. You'll have worked to high customer service standards and met required KPIs, ideally in a helpdesk related role within the Facilities or Maintenance industry so you have an existing understanding of maintaining optimum service level requirements.
You'll be able to build effective working relationships with your internal colleagues and clients to increase client retention and demonstrate initiative to resolve any queries and escalations.
It would be a bonus if you've had direct experience with Helpdesk Systems like Concept or Servitor.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.
Flexible/Agile Working
At Kier we believe that - wherever we can, whether office or site-based - we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don't hesitate to ask during the recruitment process around agile working and flexibility - We'll do our best to support you.
Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
Due to the nature of this role, you will also be required to complete a Government Security Check Clearance. Some roles may also be subject to further pre-employment checks.
Room to grow. Space to succeed. Join us today as a Customer Service Advisor.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk.
If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.
Closing Date: 10th November 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page.