Dec
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Customer Service Agent – Building Materials
December 8, 2021 | Comments Off on Customer Service Agent – Building Materials
Breedon are currently seeking a Customer Services Agent in our Express Minimix team based at our Durham Gate office. Working within a small team in a fast paced environment, you will be responsible for customer sales/orders and enquiries for our readymix concrete. The role will involve planning, internal sales and sales administration.
The key responsibilities of the role are:
- Telephone and email contact to and from customers
- An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
- Raising of quotations, pricing in line with area pricing strategy and chasing through to won/lost
- Sales support for the commercial team
- Proactive planning and tracking orders to completion
- Compiling and maintaining accurate records as required
- Communicating effectively with commercial and production teams and also haulage partners
- Proactively managing old debt recovery though query programme
The key skills for this role are:
- Excellent IT Knowledge
- The ability to manage multiple tasks and work to a high level of accuracy
- A natural curiosity and interest in other departments and ways of working
- Excellent customer service skills
- Ability to work under pressure and to tight deadlines
- A good eye for detail
- Ability to work with a small team
Excellent written and communication skills are also essential. Previous experience working in concrete product markets is desirable though not essential as training will be given. A good familiarity of the local geography is essential.
About Breedon
Breedon is a leading construction materials group in Great Britain and Ireland. We produce cement, aggregates, asphalt, ready-mixed concrete, Welsh slate and specialist concrete and clay products, and offer a range of contracting services.
The Group places the highest importance on sustained standards of excellence in all aspects of Health Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.
A competitive remuneration package will be offered including pension and life assurance.
Department - Customer Services Contract type - Permanent Salary - Competitive Closing date for applications - 21st December, 2021By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.