Apr

27

Customer Service/Internal Sales

April 27, 2023 | Comments Off on Customer Service/Internal Sales

Position: Customer Service/Internal Sales

Location: Dublin 13

Salary: Negotiable DOE

JOB PURPOSE

My client, a building products company are seeking an outgoing, organised, and friendly Customer Service and Internal Sales Executive to join their growing team and provide top-notch service to our customers. This is a fantastic opportunity to make the next step in your career with further career development possible and this will be encouraged within the organization.

Key Responsibilities & Accountabilities

  • To deliver the agreed sales and gross margin targets as set out in the overall corporate and financial objectives of the business.
  • You will be working as part of the team to process sales orders onto the in-house system
  • Dealing with any queries and providing quotes to new and existing client base
  • Promoting services and products by making pro-active sales calls
  • Process orders from start to finish - dealing with suppliers and organising delivery
  • Usage of CRM system to log all client and supplier information
  • Answering telephone calls and handling email queries in a timely and effective manner
  • Working as part of a small team, you will be responsible for ensuring excellent Customer service is offered whilst being aware of up-selling products and encouraging repeat business.
  • Generating consignment labels on the carriers IT system for despatch
  • Dealing with any customers that come to the trade counter.
  • Helping the sales team with account queries and pricing information.
  • Sending out samples via post to customers.
  • Calling accounts and informing them that orders should be placed for particular lorry runs.
  • Demonstrate and promote a proactive commitment to health & safety, well-being and the environment whilst complying with all laws and company policies.
  • Always communicate effectively with your supervisor.
  • Support companywide initiatives to improve service levels to our customers.
  • Be an active functional member of the sales team. Co-operation and input will be required in relation to team performance.
  • You will be called upon for occasional weekend work.
  • Where necessary in-house training will be given.
  • Normal work hours are 08.30 to 17.00

Candidate Requirements:

  • Methodical approach to busy workload and day plan
  • Articulate, confident and very calm in time pressured situations
  • Experienced providing quotes and dealing with customer orders
  • Exceptional attention to detail and confidence logging all information on the system
  • Ownership for your own workload and ensuring orders are followed through to completion
  • Confident computer skills including Excel
  • Willing to work in a team and help out in different areas.
  • Excellent understanding of the English language is essential for this role.

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorization to work in Ireland. Applications submitted without the necessary visa in place will not be considered.

CS

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