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Customer Service Manager

December 15, 2022 | Comments Off on Customer Service Manager

Customer Service Manager

As the Customer Service Manager based at our Uddingston Regional Office in South Lanarkshire, you will proactively drive performance within the Internal Sales Team and establish procedures which enhance collaborative working across the Region.

Reporting to the Commercial Manager, you will be responsible for leading, managing and directing the Internal Sales Team to achieve excellent day to day performance levels whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management you will be a leading contributor to the Company's zero harm culture.

Key responsibilities include but are not limited to:-

  • Coach and develop the team in order to embed a high-performance sales and service culture
  • Liaise with the external sales and key customers to identify and influence opportunities to improve the service offering and generate future growth
  • Support Distribution and Operations to ensure efficient and cost-effective delivery of materials
  • Proactively manage the resolutions of complaints, invoice queries and sales admin to ensure customer satisfaction.

Interested in…?

  • Joining the UK's largest independent construction materials group
  • Security and stability of a market leading PLC
  • Standout employee support to develop your skills both personally & professionally
  • Competitive benefits associated with being an employer of choice

Do you offer…?

  • Extensive relevant customer service experience in a similar role and line management experience
  • The ability to manage competing deadlines by estimating time frames and monitoring own progress
  • The ability to anticipate problems and consider a solution and the ability to negotiate and work collaboratively with colleagues on both a formal and informal level
  • A commercially focused outlook who responds appropriately on your own to improve outcomes and processes and assumes responsibility for your own performance by demonstrating drive and initiative
  • Excellent communication skills and the ability to work accurately at a detailed level
  • Excellent interpersonal skills with a strong team ethic and strong goal orientation skills with a flexible attitude and be open to change
  • A valid UK Driving License

With Breedon, you'll benefit from on-the-job and structured training to ensure you are equipped with the knowledge and skills required to do the role. You will be involved in our annual personal development review program; providing genuine long-term stability and the opportunity for development with continuous training being provided.

What you can expect from us…

  • 33 days annual leave (inclusive of bank and public holidays)
  • Enhanced employer pension contributions
  • Sharesave Scheme
  • Group Life Assurance
  • Company Sick Pay
  • Training & Development Opportunities
  • Employee Assistance Programme
  • Benefits Hub

Job type: full-time permanent

Closing date for applications: 15th January 2023

By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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